Performance Improvement Engagements

Process Redesign

Designed and implemented end-to-end process improvements in the LUM PAR replenishment cycle resulting in increased clinical satisfaction, service levels, and operational efficiencies. 

West (Academic Medical Center)

• Reduced "walk-up" and chronic stock outages by 60% significantly improving clinical satisfaction

• Achieved internal fill rates to PAR locations of 98%

• Implemented improved pallet architecture and inbound logistics for delivery of LUM totes from the distributor which reduced the staging, sorting and delivery by 85% (3 hours per day to 45 minutes)

• Rebalanced PAR replenishment routes and established standard work improving cycle times, on time internal delivery and achieving a more equitable distribution of work

• Developed comprehensive Warehouse plan:

  • Space Recommendations to accommodate optimized inventory levels​

  • Slotting plan providing optimal racking and workflow

  • Equipment & product Staging, Office, Product Put and Pull workflow

  • Office Space, Overhead mezzanine space, Records retention space and racking

  • Detailed storage equipment requirements by product type, velocity, and size

• Developed Transportation plan in support of product flow from Offsite Warehouse to hospital docks

  • Detailed dock capacity study​

  • Load leveling and staff schedules in support of optimal flow

• Achieved an average of 35% space improvement utilization

• Optimized replenishment cycles aligned with staffing and shift structure

Interim Management

Provided a Director, Supply Chain and deployed RDA Rapid Response Resources to accelerate process improvements and improve supply chain operations.

• Implemented quality control process for case pick and inventory/PAR areas reducing expired and obsolete stock

• Established formal training program for supply chain staff to elevate and maintain skill set utilizing RDA's Master List of Supply Chain Best Practices

• Achieved a sustained reduction in courier expensive of $16,000 per month through PAR Optimization and process improvement

• Performed comprehensive PAR Optimization to rationalize inventory levels and improve supply availability improving clinical satisfaction

• Developed a management action plan (MAP) to sustain process improvements